Refund Policy
We are committed to providing transparent and fair refund services to our users
We understand that sometimes you may need to request a refund. Our refund policy is designed to protect the interests of both buyers and sellers while ensuring platform stability.
Important Notice
All payments processed through our platform are handled by our payment partner Creem. If you have questions about your purchase or need to request a refund, please first contact the relevant seller. If the issue cannot be resolved, you can contact us for assistance.
How to Request a Refund
Step 1: Contact the Seller
First, try to negotiate refund matters directly with the seller. Most issues can be resolved quickly through direct communication.
Step 2: Contact Customer Service
If you cannot reach an agreement with the seller, please contact our customer service team via email for assistance.
Refund Processing Workflow
Submit Request
Submit your refund request to us, including order details and reason for refund
Review & Processing
We will review your request within 1-2 business days and contact relevant parties
Refund Execution
After processing by Creem, the refund will be returned to your original payment method within 3-5 business days
About Dispute Claims
Important Notice
Before filing a dispute claim (chargeback) with your bank or credit card company, please try to resolve the issue through our refund process first. Dispute claims may affect the seller's account status and may incur additional processing fees.
Contact Us
If you have any questions about our refund policy or need to request a refund, please contact us:
Refund Request Email: e1023226@gmail.com
Customer Service Email: emmabeybey.libei@gmail.com
Customer Service Phone: +86 186-6580-7856
We promise to reply to your refund request within 24 hours of receiving it.
Quick Response
Reply to refund requests within 24 hours
Security Guarantee
All refunds processed securely through Creem
Transparent Process
Clear refund process and timeline